Free health telephone hotlines for the public

Free Health Hotlines

Free health telephone hotlines for the public

Federal and State governments operate a number of toll-free resource hotlines to provide information about health topics and services.  Here's an alphabetized listing, including environmental diseases, like black lung disease, radon, general environmental health, radiation,  toxins, indoor air quality, the poison control center and general diseases like breast cancer, immunization, etc.!

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AIDS Hotline:
1-800-642-8244

The AIDS Hotline provides answers to questions regarding HIV and AIDS. The hotline is staffed with counselors trained to provide information about the symptoms of HIV disease, how the virus is transmitted, where to get tested, and how to contact support groups.

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Alcoholics Anonymous:
1-800-333-5051

Offers meetings in all 55 West Virginia counties.

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Black Lung Programs:
1-887-422-7398

Offers information on black lung clinics throughout West Virginia.

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Breast & Cervical Cancer Screening Program:
1-800-422-6237 or 1-800-642-8522

Provides breast and cervical cancer screening for women who are uninsured or under insured who have incomes at or below 200% of federal poverty guidelines, services include a Pap test, pelvic exam, clinical breast exam, and breast self-exam education for women over 18 years of age or younger women if they are sexually active, and mammograms for women over age 40.

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Child and Adult Abuse Hotline:
1-800-352-6513

To confidentially report suspected incidences of child and adult abuse.

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Childrens Dental Health Services Hotline:
1-800-642-8522

Provides dental care to children from age 2 through 20 who are uninsured or under insured and whose families have incomes at or below 150% of federal poverty guidelines; home fluoride supplements are available to children birth through 12, regardless of income and dental health education supplies and services are also available to all school-age children.

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Children with Special Health Care Needs Hotline:
1-800-642-9704

Provides evaluation, treatment and habilitation of children under the age of 21 who have chronic handicapping or disabling conditions and whose families have management and referral for other services.

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Client Services Hotline:
1-800-642-8589

Offers information on public assistance, Medicaid eligibility, food stamps, low-income energy assistance, and referrals for home visits for the handicapped and homebound.

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Division of Recruitment Hotline:
1-888-442-3456

The Division of Recruitment operates a Clearing house to assist in the development, recruitment and retention of competent primary care providers to serve the people of under served areas of West Virginia. Financial incentive programs available to primary care providers includes the State Loan Repayment Program, and the Recruitment and Retention Community Project.

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Domestic Violence Hotline:
1-800-352-6513

To confidentially report suspected incidences of child and adult abuse.

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Early Intervention/Part H Hotline:
1-800-642-9704

Provides services for children under the age of three who have developmental delay or have risk factors which place them at significant risk of delay; includes assessment to determine services needed by eligible children and families; services to promote the child=s development may include assistive technology, home visits, therapies, transportation to early intervention services, and service coordination.

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Early & Periodic Screening, Diagnosis, and Treatment [EPSDT] :
1-800-642-9704

Provides comprehensive health examinations for children with a current Medicaid card who are less than 21 years of age; services includes, but are not limited to, physical exams, developmental assessment, lab testing, dental/hearing/vision testing, immunizations, referral for other services of the Family Outreach Workers to inform the parents of eligible children about EPSDT and refer them to EPSDT providers.

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Radon Hotline:
1-800-922-1255

The Office of Environmental Health offers the general public information dealing with RADON and Radiological Health.

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Environmental Health Hotline:
1-800-368-4358

Offers information on general environmental health concerns, such as safe drinking water, food and milk inspection, infectious medical waste disposal, etc.

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Epidemiology/AIDS Surveillance Hotline:
1-800-423-1271

Provides public health consultation on communicable diseases (e.g., rabies, hepatitis, meningitis, enteric diseases, etc.)  For medical providers, public health professionals, general public, and other concerned individuals. This line may also be used to report reportable diseases to public health or to inquire about reporting laws and procedures including HIV/AIDS reporting. Line is available only during business hours. After hours emergency contact information is available for health care/public health professionals only by calling 304-558-4117.

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Family Matters Hotline:
1-888-WV-FAMILY, 1-888-983-2645

Offers referrals for all types of health and social services needs for West Virginia families; including information of WIC services and clinics, immunizations, food and housing needs, maternal, and child health issues, income assistance and other family needs.

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Family Planning Hotline:
1-800-642-8522

Serves women, men, and adolescents with income at or below 200% of the federal poverty guidelines; services include gynecological and breast exams, Pap tests, diagnosis and treatment of sexually transmitted diseases, contraceptive supplies, pregnancy testing, health education, and referrals for other services.

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Hate Crimes Hotline:
1-888-676-5546

The Hate Crimes Hotline is provided for the reporting of hate crimes to the WV Human Rights Commission.

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Health Care Authority Hotline:
1-888-558-7002

The Health Care Authority has been given responsibility for constraining the rising cost of health care and assuring reasonable access to quality health care services for West Virginia.

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Home Health Agency Hotline:
1-800-442-2888

To report complaints regarding home health agencies offering skilled nursing and other in-home patient services.

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Immunization Program Hotline:
1-800-642-3634

Provides information about all program activities from vaccine handling/ordering procedures, surveillance consultation, and essential vaccine-preventable disease information for international travel requirements/precautions.

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Pediatric Health Services Hotline:
1-800-642-9704

Offers services similar to EPSDT to non-Medicaid eligible children under the age of 21 who are uninsured or under insured and whose families have incomes at or below 150% of the federal poverty guidelines; services include comprehensive health examinations, limited sick care visits (no inpatient hospital coverage), medications for treatment of illness detected during check-ups, and referrals for other services.

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Poison Center Hotline:
1-800-642-3625

Provides emergency treatment advice on accidental exposures to medications and household substances, plant ingestion, snake, spider and other insect bites and stings, chemical spills, occupational exposures, and drug overdoses. Calls are answered by Specialists in Poison Information 24 hours a day, 7 days a week, 365 days a year.

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Radiation, Toxins and Indoor Air Quality Hotline:
1-800-922-1255

Offers information on the dangers and risks involved with radon, asbestos, lead and other toxins, as well as technical assistance for mitigation and testing.

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Recruitment Hotline:
1-800-442-3456

Operates a Clearinghouse to assist in the development, recruitment and retention of competent primary care providers to serve the people of undeserved areas of West Virginia.  Financial incentive programs available to primary care providers includes the State Loan Repayment Program, and the Recruitment and Retention Community Project.

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Right From the Start Program:
1-800-642-8522

Serves low-income and Medicaid-eligible pregnant women, postpartum women up to 60 days, and infants less than one year of age; services include coordination of care, enhancements to care such as nutritional counseling and parenting education, payment for transportation to medical appointments through the Access to Rural Transportation (ART) Project, and payment for medical care during pregnancy for women who are ineligible for Medicaid, but meet certain other requirements.

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STD/AIDS Hotline:
1-800-642-8244

Offers the general public and health care providers information on the diagnosis, treatment and case finding of AIDS and sexually transmitted diseases including testing sites, educational materials, medical referrals, and the latest treatments available; STD staff perform confidential patient interviews and subsequent partner notification/referral for persons diagnosed with Syphilis, Gonorrhea, Chlamydia, and HIV infection, and also conduct educational presentations to various health care, school or community groups.

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Tuberculosis Control Program Hotline:
1-800-330-8126

To report and/or obtain information on the TB program. A surveillance nurse is available to answer questions regarding Tuberculosis, such as symptoms of the disease, how it is transmitted, and where to get tested. Health care providers may use this number to report the diagnosis of the disease and obtain recommendations on treatment and contact investigation.

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WIC (Womens, Infants and Children) Hotline:
1-888-WV-FAMILY or 1-800-642-8522

To locate the WIC clinic nearest you for an appointment or for more information.

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WV CHIP Hotline
1-877 WVA-CHIP or 1-877-982-2447

The WV Children’s Health Insurance Program is a free, comprehensive health insurance coverage for children ages 1-18 whose parents work but don’t have health insurance benefits. Hotline staff provide general program information, mail interested families applications and information about WV CHIP, or provide assistance with completing the application.

For children ages 1-5, staff will refer questions to the proper office.

For children ages 6-18, staff can answer questions about program services and benefits, assist with re-ordering children’s ID cards, pre-certifying some medical procedures, correcting some eligibility problems, help providers with some technical questions.

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Know any other hotlines?  contact  us with their number and we'll add them!

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